With "ease of use" as a primary goal of our products, all of us participate in planning and building a quality assurance system that creates excellent products customers will purchase and use with confidence in the most economical ways.
For IDEC, which holds a motto of "Customer First," a primary goal for product quality is ease of use.
With a view that user friendliness is attained by satisfying the ever changing needs of customers and society, we have set guidelines and mechanisms to assure quality in all of our processes, including engineering, manufacturing, sales and distribution.
In our effort to reach zero customer claims, we are constantly improving our management system by focusing on quality assurance.
IDEC is known for "High Quality" throughout the world.
Claims are processed expeditiously through information sharing and coordinated efforts among different functions overseen by the Risk Management Committee, chaired by the CEO, which has the ultimate decision making power.
IDEC Claim Processing System