Initiatives for Society

 

The IDEC Group promises to develop, produce, and sell high-quality, high-performance products that provide "reassurance" and "safety" for our customers.

Furthermore, we endeavor to provide sincere, attentive services and to disclose appropriate information, aiming to be a corporate group that wins customer trust.

 

Responsibility to Our Customers

Thanks to the support of our stakeholders, the IDEC Group reached its 70th anniversary in November 2015.
One of the pillars in our management philosophy is, "Conducting business with consideration for social contribution". In order to realize corporate social contribution in the truest sense, each and every employee should realize that they are not simply continuing past work; instead, they should never forget the basic attitude of seeking constant self-improvement through ceaseless effort, "always cherishing the perspective of customers and responding with reliable technology".

We are convinced that this, above all, will give us the foundation to realize true corporate social contributions and open new possibilities worthy of the trust from customers.

 

 

Improving Customer Satisfaction

To become a brand that is chosen by customers, the IDEC Group conducted a customer satisfaction survey, targeting more than 2,000 customers in Japan, North America, Asia & Pacific, and Europe.This questionnaire gathered customers' honest opinions regarding IDEC.

In general, we received positive feedback in regards to our customer support, i.e. "Outstanding" or "Good", from 82% of respondents. However, on the other hand, 15% of respondents said that "Improvement is needed", and 3% said that they were a "Dissatisfied." We sincerely accept these precious opinions and requests from customers as we strive for further improvement from now on.

Number of respondents for Customer Satisfaction Survey (fiscal year 2017): 2,132

 

 

Improving Customer Satisfaction Image

Respect for Human Rights

HRM Policy

The IDEC Group practices "management with respect for humanity," which at its foundation "values people" and "nurtures people."

We have established the HRM Policy, which indicates our basic concept concerning not only respect for human rights but also ability development, human resources development, personnel evaluation and treatment, support for fostering the next generation and so on. Moreover, in the Codes of Conduct, we stipulate our concept concerning respect for human rights and outline the Group's policies on this issue.

 

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Society

 

Health Initiatives

In the IDEC Group, based on the awareness that the "physical and mental health" of employees and their families is the foundation for all things, we have established the IDEC Group Health Declaration and are promoting health initiatives based on this.

 

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Society

 

Human Resources Development

In the IDEC Group, we look for human resources endowed with three qualities, i.e. "Take on challenges", "Team Player" and "Engage in self-improvement activities", and we train and appoint people who can carve out the present and future based on their own thinking with a sense of ownership.

 

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Success

 

Life-Work Balance

Valuing the lives of our employees, the IDEC Group uses the phrase "life-work balance" rather than "work-life balance" and aims to create a workplace environment that will contribute to life enhancement. We have established mutual support systems to assist childcare, family nursing care and work by employees who have handicaps. In this way, we lay the foundations so that all employees can work without anxiety.

 

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Joy

 

Diversity

Based on the concept of "management with respect for humanity", the IDEC Group strives to establish a working environment that respects diversity of nationalities, genders, cultures and lifestyles so that each and every employee having unique individuality and values can fully display their skills.

 

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